When the leader is building a healthy, successful culture :

  • Leaders spend their time pro-actively leading the company (vs reactive problem solving),
  • A leader or leaders can step away from the company for months and everything is still running fine when they get back,
  • When a team commits to something it happens, and if it doesn’t you knew about it before the last day,
  • More time is spent solving customer / business problems than discussing who / what / how should be done,
  • There’s a wide consensus about what “done” looks like,
  • There’s a level of quality that is built-in to expectations and delivered universally,
  • People can be reasonably easily replaced,
  • People know how decisions are made,
  • People have a framework to make decisions on behalf of the company,
  • It’s clear at any time what or who is the most important area of focus, for example customers,
  • You get the information you need proactively rather than reactively,
  • People know what questions to ask you, and when you should be involved in something,
  • People bring solutions, not problems,
  • Change is embraced rather than resisted.